Privacy Policy

Effective Date: This Privacy Policy describes how Ember US Store (emberusstore.com) collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to safeguarding your privacy. By using our website, you consent to the practices described in this policy.

Information We Collect
We collect personal information that you voluntarily provide to us when you place an order, create an account, subscribe to our newsletter, or contact our customer service team. This information may include your full name, email address, shipping address, billing address, telephone number, payment information (processed by secure third-party gateways), and IP address. We also collect non-personal information automatically through cookies and similar tracking technologies, such as browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

How We Use Your Information
We use your personal information for the following purposes: to process and fulfill your orders, including sending order confirmations, shipping updates, and delivery notifications; to communicate with you regarding your account or customer service requests; to process returns, refunds, and exchanges; to improve our website functionality and user experience; to prevent fraud and enhance security; to comply with legal obligations; and, only with your explicit consent, to send promotional emails about new products or special offers. You may opt out of marketing emails at any time by clicking the unsubscribe link in any such email.

Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling shipments, analyzing data, and managing customer communications. These providers are contractually obligated to keep your information confidential and to use it only for the specific services they perform on our behalf. We may also disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Ember US Store, our customers, or others.

Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using Secure Socket Layer (SSL) technology. However, no method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies. We do not currently respond to Do Not Track signals from web browsers.

Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also have the right to object to certain processing activities or to request data portability. To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for tax and accounting purposes.

International Data Transfers
Ember US Store operates globally. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. By using our website, you consent to such transfers.

Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated effective date. We encourage you to review this policy periodically.

Contact Us
For any questions about this Privacy Policy, please contact us at [email protected]